Many companies have embraced remote customer support strategies to provide their customers with the best possible experience. These strategies may involve setting clear expectations, providing customers with a knowledge base,…
Customer support executives manage a team of customer service representatives and ensure the quality of customer service. Their duties also include training and promoting excellent customer service. These professionals need…
If you’re running a business, you know the value of customer support. Some business models work with one-way communication, but the vast majority of operations can’t function without two-way communication.…
In the modern world, customer support is more technical than ever. Customer support specialists must not only understand technical terminology, but also the needs and wants of their customers. They…
If you’re in the business of providing products or services, you’re probably wondering if the difference between customer support and customer service is real. After all, while the two terms…
The importance of customer support in marketing cannot be overstated. As a matter of fact, a 5% increase in customer retention can increase revenue by 95%! And repeat customers spend…
Customer Support was traditionally defined as physical interaction with the customer. With the introduction of the telephone, this concept shifted dramatically. Today, technology has given rise to call centres, email,…