Customer support isn’t what it used to be. Gone are the days of endless hold music and scripted responses. Today’s customers expect fast, personalized, and seamless interactions—whether they’re chatting with…
Grasping customer satisfaction information is not the same as identifying key UX bottlenecks to work on. Even if it is vastly used, there are disadvantages of NPS. This 11-option scale…
Customer service requires human interaction in order to foster lasting connections that foster customer loyalty and inspire referrals. Many repetitive inquiries can be handled via automation, but more sensitive situations…
Artificial intelligence (AI) is rapidly transforming the way today’s businesses operate, and customer service is no exception. AI-powered customer service solutions can help businesses to improve their customer satisfaction, reduce…
Creating a customer-centric culture takes an internal commitment. It is more than just a philosophy or a marketing strategy; it is a mindset and an identity that all employees should…
Customer service excellence has become a necessity, as evidenced by companies with stellar services seeing increased loyalty from their customers (140% more spending!). Companies that excel at customer care receive…
Many companies have embraced remote customer support strategies to provide their customers with the best possible experience. These strategies may involve setting clear expectations, providing customers with a knowledge base,…
Customer support executives manage a team of customer service representatives and ensure the quality of customer service. Their duties also include training and promoting excellent customer service. These professionals need…
If you’re running a business, you know the value of customer support. Some business models work with one-way communication, but the vast majority of operations can’t function without two-way communication.…
In the modern world, customer support is more technical than ever. Customer support specialists must not only understand technical terminology, but also the needs and wants of their customers. They…