Performance Management in 2024 – Rethinking Reviews
Although annual reviews might be the first thing that comes to mind for most people when the topic of performance management is introduced, high-functioning systems consist of much more than…
Measuring Customer Satisfaction Beyond NPS Scores
Grasping customer satisfaction information is not the same as identifying key UX bottlenecks to work on. Even if it is vastly used, there are disadvantages of NPS. This 11-option scale…