Measuring Customer Satisfaction Beyond NPS Scores
Grasping customer satisfaction information is not the same as identifying key UX bottlenecks to work on. Even if it is vastly used, there are disadvantages of NPS. This 11-option scale…
Grasping customer satisfaction information is not the same as identifying key UX bottlenecks to work on. Even if it is vastly used, there are disadvantages of NPS. This 11-option scale…