Let’s be honest. Traditional customer support training can be, well, a bit of a snooze. Endless slideshows, dense policy documents, and the dreaded role-play scenarios that make everyone cringe. It’s…
Remember the last time you called a customer service line? The robotic menu that made you press a dozen buttons before, finally, you just screamed “representative” into the phone? Yeah,…
Let’s be honest. We’ve all been on the receiving end of a bad personalization attempt. You buy a single coffee maker and then get bombarded with ads for coffee makers…
Let’s be honest. The moment you realize your sophisticated, multi-thousand-dollar piece of equipment has a hiccup, a familiar dread sets in. You find the manual—a small novel in three languages—and…
Customer support isn’t what it used to be. Gone are the days of endless hold music and scripted responses. Today’s customers expect fast, personalized, and seamless interactions—whether they’re chatting with…
Grasping customer satisfaction information is not the same as identifying key UX bottlenecks to work on. Even if it is vastly used, there are disadvantages of NPS. This 11-option scale…
Customer service requires human interaction in order to foster lasting connections that foster customer loyalty and inspire referrals. Many repetitive inquiries can be handled via automation, but more sensitive situations…
Artificial intelligence (AI) is rapidly transforming the way today’s businesses operate, and customer service is no exception. AI-powered customer service solutions can help businesses to improve their customer satisfaction, reduce…
Creating a customer-centric culture takes an internal commitment. It is more than just a philosophy or a marketing strategy; it is a mindset and an identity that all employees should…
Customer service excellence has become a necessity, as evidenced by companies with stellar services seeing increased loyalty from their customers (140% more spending!). Companies that excel at customer care receive…